Effective Date: 1st July 2023

This Privacy Policy explains how Bluepond Consultancy Services Private Limited ("we," "us," or "our") collects, uses, and discloses information about you when you access or use the MyHealthDoula website (the "Site") and any related services (collectively, the "Services"). By accessing or using the Site or Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Information We Collect

(a) Personal Information: We may collect personal information that can be used to identify you, such as your name, email address, phone number, and other contact or demographic information, when you voluntarily provide it to us through the Site or Services.

(b) Health Information: In order to provide personalized healthcare support, we may collect health-related information that you provide to us voluntarily or share with our Health Guides. This may include medical history, symptoms, treatments, and other relevant health details.

(c) Usage Information: When you access or use the Site or Services, we may automatically collect certain information about your usage, such as your IP address, browser type, operating system, referring/exit pages, and clickstream data. We may also collect information about your interactions with the Site, such as the pages you visit and the links you click.

(d) Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information and enhance your experience on the Site. Cookies are small text files that are placed on your device when you visit a website, and they help us recognize your browser and remember certain information.

How We Use Your Information

(a) To Provide and Improve our Services: We use the information we collect to provide personalized healthcare support, assist you in navigating the healthcare landscape, and improve the quality of our Services.

(b) Communication: We may use your contact information to communicate with you, respond to your inquiries, provide updates, and send administrative information about the Site and Services.

(c) Personalization: We may use the information we collect to personalize your experience on the Site, such as by providing tailored recommendations and content based on your healthcare goals and preferences.

(d) Analytics and Research: We may use aggregated and de-identified information for analytics and research purposes to understand trends, evaluate the effectiveness of our Services, and develop new features and offerings.

(e) Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, privacy, safety, or property, or that of others.

Information Sharing and Disclosure

(a) Service Providers: We may share your information with third-party service providers who assist us in providing the Site and Services, such as hosting providers, data analytics providers, and communication tools. These service providers are obligated to protect your information and only use it for the purposes specified by us.

(b) Health Guides: With your consent, we may share your health-related information with our Health Guides to provide personalized healthcare support. Our Health Guides are bound by confidentiality obligations and will only access and use your information to assist you in achieving your healthcare goals.

(c) Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

(d) Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

Your Choices

(a) Account Information: You may review, update, or delete your account information by contacting us using the information provided below. Please note that we may retain certain information as required by law or for legitimate business purposes.

(b) Communications: You may opt-out of receiving promotional communications from us by following the instructions in those communications or by contacting us. Please note that even if you opt-out, we may still send you non-promotional messages, such as administrative or transactional communications.

Children's Privacy

The Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If you believe that we may have collected personal information from a child under the age of 18, please contact us using the information provided below.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by posting the updated Privacy Policy on the Site or through other communication channels. Your continued use of the Site or Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected]

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